PDA in IT Service Management Course
- Tel:
- 0141 272 3331/3373
- Email:
- trainingsolutions@cardonald.ac.uk
The PDA in IT Service Management is aimed at managers and supervisors working in an IT environment.
The course is designed to develop your knowledge and understanding of the role of service support and its interrelationships with the activities of the IT organisation, its customers and the business. The coherent integration of people, process and technology extends the concept of an infrastructure approach to service support and service delivery.
Course content includes:
Infrastructure: Service Support
- Understand the role of the service desk within an IT infrastructure
- Understand the purpose of incident and problem handling
- Understand the purpose of change and release control
- Understand the function of configuration management.
Infrastructure: Service Delivery
- Understand the purpose of service level management
- Understand the rationale of availability management
- Understand the rationale of capacity management
- Understand the function of IT service financial management
- Understand the purpose of IT service continuity management
Qualifications
Professional Development Award
Entry requirements
You should have a good knowledge and understanding of Microsoft Word 2007 including the ribbon.
Funding support
Not eligible for ILA funding
